Questions & Answers
Shipping
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Our perishable products are shipped over dry ice inside a box with insulated liners. Orders consisting of only nonperishables are shipped via USPS priority mail.
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If the meat is frozen, partially frozen, or it arrives thawed and cool to the touch, it remains safe to eat. If the meat is thawed and you are unsure if it is safe or cool to the touch, please give us a call at 832-284-4456 to discuss additional options.
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If your product is thawed but still cool to the touch, the product is safe to eat within 7 days or may be refrozen. If your product is not cool to the touch, please give us a call at 832-284-4456.
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Our delivery date feature will open a calendar and allow you to pick your delivery date. Our standard shipping days are Tuesday and Wednesday. Occasionally we can ship on a Monday. Due to shipping circumstances beyond our control, packages may occasionally arrive one day prior or one day after the selected delivery date. Please call for more detailed information about any specific timelines you would like us to work with.
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Yes. For information about gifts or custom gift packages, please call 832-284-4456.
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In Texas, grocery items like beef are exempt from collecting sales tax. However, The Chopping Block collects applicable sales tax on taxable items like apparel.
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Accuracy is very important to us. We guarantee you will receive the product you ordered. If a product is out of stock, we will notify you in a timely manner and give you an opportunity to make a substitution.
Given the perishable nature of The Chopping Blocks beef, we employ the highest standards to ensure your product arrives in wholesome condition. By utilizing a reusable Styrofoam cooler, a reusable insulated grocery bag, and dry ice, The Chopping Block assures your product will arrive in wholesome condition. Unfortunately, we cannot accept returns because of the perishable nature of our product. However, if you are ever unsatisfied, please notify us and we will replace your order or issue you a Chopping Block gift card, provided you inform us within 24 hours after receipt of your order. If you are not pleased with your purchase or feel we have failed to live up to our guarantee, give us a call at 832-284-4456. We will be happy to assist you. The Chopping Block reserves the right to investigate all claims that we believe may be fraudulent or unfounded. Under no circumstance will a refund or product replacement represent an admission of any kind by The Chopping Block.
Product
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It is ideal to thaw beef in the refrigerator where it remains at a safe temperature (40°F or below). Most steaks will thaw in one day while larger items such as brisket or prime rib may take an additional day or more. After thawing, beef can be refrigerated safely for 3 to 5 additional days before cooking. During this time, if you decide not to use the beef, you can safely refreeze it without cooking. Avoid thawing on the counter or in other locations. While quick thawing can be achieved under cold running water, it is ideal to slowly thaw beef in the refrigerator. Do not use warm or hot water to accelerate thaw time.
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For best quality, plan to cook our beef within 4 to 12 months. Beef will remain safe when stored constantly at 0°F or below; however, quality degrades with lengthy freezer storage. For ideal quality, the freezer should be set at 0°F or below and beef should remain packaged tightly to keep air from getting in. If beef is frozen without being sealed tightly, freezer burn may occur. The product remains safe to eat, but the areas with freezer burn will be dried out and tasteless and should be trimmed away.